1. Introduction

Welcome to Windour (“we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal information responsibly and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

2. Who We Are

Windour

Email: info@windour.co.uk
Phone: +44 0330 133 0200

We specialise in the manufacture and installation of high-quality windows, doors, conservatories, roofline products, porches, and residential and commercial glazing solutions.

3. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Telephone number
  • Property address
  • Company details (where applicable)
  • Enquiry details
  • Project information
  • Any information submitted through contact forms, emails, or phone calls

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Website usage information
  • Referring website information
  • Date and time of visits

4. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations and estimates
  • Arrange surveys and consultations
  • Supply and install products and services
  • Process payments and invoices
  • Manage customer accounts
  • Improve our website and customer experience
  • Comply with legal and regulatory requirements
  • Prevent fraud and enhance security

5. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent, where required

Where processing is based on consent, you may withdraw that consent at any time.

6. Marketing Communications

We may occasionally send information relating to:

  • New products
  • Services
  • Promotions
  • Company updates

You will only receive marketing communications where permitted by law or where you have consented.

You may opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly at info@windour.co.uk

7. Sharing Your Information

We may share information with trusted third parties where necessary, including:

  • Installation teams and subcontractors
  • Product manufacturers and suppliers
  • IT service providers
  • Payment providers
  • Professional advisers
  • Regulatory and law enforcement authorities where legally required

We do not sell your personal information to third parties.

8. Data Security

We implement reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Although we take security seriously, no method of internet transmission is completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Deliver our services
  • Fulfil warranty obligations
  • Meet legal and accounting requirements
  • Resolve disputes
  • Enforce contractual agreements

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise any of these rights, please contact us.

11. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember user preferences
  • Analyse site traffic
  • Enhance user experience

Please see our Cookie Policy for more details.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any websites they visit.

13. Children's Privacy

Our services are intended for homeowners, businesses, and commercial clients and are not directed at children under 13 years of age.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations.

Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Windour

Phone: +44 0330 133 0200
Email: info@windour.co.uk